Human-in-the-loop
HITL and the Trust Decay Curve: Why a Reviewer's Trust in the Agent Erodes in Measurable Patterns That HITL Systems Ignore
HITL and the Trust Decay Curve: Why a Reviewer's Trust in the Agent Erodes in Measurable Patterns That HITL Systems Ignore
Every reviewer's trust in the agent decays over time. Not at a constant rate — in a curve. The decay is fast at first, then plateaus, then drops again after specific failure events. HITL systems treat trust as binary: the reviewer trusts the agent or doesn't. The reality is the trust decay curve. Here is why the curve produces invisible HITL failures, and how to design systems that account for it.