Support agent
Reads tickets, drafts responses, checks policies, and asks for review before sending.
Facio helps teams design concrete agent personas, prepare integrations, and operate AI work with Placet approvals, audit trails, credential isolation, sandboxed tools, and deployment choices that match the sensitivity of each business area.
Enterprise rollout
Enterprise assessment
The rollout begins with a structured review of risk, systems, data flows, and operating model. The result is a practical plan for where agents can help and where humans stay in the loop.
Request an assessment callExisting infrastructure, identity, network zones, and data residency requirements
Current tools such as CRM, helpdesk, ERP, email, document stores, and internal APIs
Approval rules for customer data, production systems, financial actions, and external messages
GDPR topics including data minimization, retention, auditability, access control, and processor setup
Reads tickets, drafts responses, checks policies, and asks for review before sending.
Prepares account research, CRM summaries, follow-up drafts, and offer material.
Combines research, campaign data, and content drafts with citation trails.
Compares vendors, gathers requirements, and flags risk before supplier contact.
Self-hosting vs Enterprise
Facio is fully open source. Run it yourself, or have us operate the critical parts with you: updates, backups, monitoring, security policy, GDPR documentation, and a direct escalation path when agents become part of daily operations.
| Capability | Self-hostingOpen source · run it yourself | RecommendedEnterpriseManaged cloud or fully local · supported |
|---|---|---|
| Deployment | Included | Included |
| Automatic updates | Not included | Included |
| Backups & restore | Not included | Included |
| Security management | Not included | Included |
| Monitoring & incidents | Not included | Included |
| GDPR & data residency | Not included | Included |
| Integrations & permissions | Not included | Included |
| SLA & named contact | Not included | Included |
Not sure which column fits?
We can review your infrastructure, risk profile, and first agent use case in one call.
Self-hosting
Best when you have an internal platform team, want to evaluate Facio without a contract, or run it for an internal use case with low risk.
Read the docsEnterprise
Best when AI agents touch customer data, regulated workflows, or external channels — and you need updates, backups, security management, GDPR documentation, and a clear escalation path.
Book a non-binding callDeployment choices
For teams that want fast rollout, managed operations, monitoring, updates, backups, and a clear processor model for GDPR documentation.
For regulated, sensitive, or internal-only environments where systems and data must stay inside your own network boundary.
Enterprise use cases
Ticket triage, knowledge lookup, response drafts, refund or escalation checks.
Research briefings, campaign drafts, competitive monitoring, deck creation.
Vendor comparison, requirement gathering, policy checks, supplier outreach drafts.
Account research, CRM hygiene, proposal preparation, follow-up workflows.
Runbook assistance, incident summaries, internal system checks with approval gates.
Document comparison, risk notes, controlled handoff to human reviewers.
Security and GDPR
Facio is designed for organizations that need useful autonomy without leaking important data, handing tools to a black box, or creating new attack surfaces without oversight.
Review security requirementsCredentials are scoped, redacted, kept out of the workspace, and exposed to shell commands only when explicitly allowed.
Tool calls, model choices, approvals, channel events, and outcomes stay traceable for later review.
Plan data minimization, retention, data residency, access rights, and processor responsibilities.
Prepare APIs, MCP servers, browser work, and channels with allow lists and policy gates instead of broad uncontrolled access.
Non-binding consultation
Share an email address and we will contact you to review requirements, infrastructure, GDPR constraints, and high-value agent personas for your organization.
No commitment. We contact you for scheduling and fit.