Human-in-the-loop
HITL Incident Response: The Playbook for When Human Review Fails
HITL Incident Response: The Playbook for When Human Review Fails
Your HITL system approved a bad action. The customer is harmed. The audit trail shows the human said yes. Now what? Most teams don't have a HITL incident response procedure — they treat it like a software incident when it's actually three incidents in one. Here's the playbook.